Refund policy

Return & Refund Policy – House Of Risme

At House Of Risme, we strive to ensure you love every purchase. However, if something isn’t right, we’re here to help.

Returns

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible, your item must:

Be in the same condition as received
Be unused and unworn
Have all original tags intact
Be in its original packaging
Include a valid proof of purchase

How to Initiate a Return

To request a return, please contact us at:
📩 houseofrisme@gmail.com
📞 +91 8595272673

Return Address:
Shop No. 12, Ground Floor, Sarja Market Complex,
Sector 7, Rohini, Delhi – 110085

Returns sent without prior approval will not be accepted.

If your return is approved, we will share:

Return shipping instructions
Shipping label details (if applicable)

Damages & Issues

Please inspect your order upon delivery.

If you receive:

A damaged item
A defective product
A wrong item

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products
Items delivered correctly as per the order
Products that have been used, worn, or altered

Exchanges

We only offer exchanges in case of:

Wrong product received
Damaged or defective items

For faster processing, we recommend placing a new order after your return is approved.

European Union – 14 Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, without providing any reason.

To be eligible:

Items must be unused, unworn, with tags
Must be in original packaging
Proof of purchase is required

Refunds

Once we receive and inspect your return:

We will notify you about the approval status
If approved, refunds will be processed to your original payment method within 10 business days

Please note:

It may take additional time for your bank or card provider to reflect the refund

If 15 business days have passed since approval and you haven’t received your refund, please contact us at:
📩 houseofrisme@gmail.com
📞 +91 8595272673

Need Help?

For any return or refund-related queries:
📩 houseofrisme@gmail.com
📞 +91 8595272673

Our Promise

At House Of Risme, your satisfaction is important to us. Every product is crafted with care, and we are committed to resolving any concerns with transparency and fairness.